Introducing 5 Major Initiatives at TrustCon, the home of Trust & Safety
July 22, 2024, San Francisco – Zevo Health, the global leader in wellbeing solutions for the Trust & Safety industry, proudly announces new innovations for the sector. With the launch of innovative programs and partnerships, Zevo Health continues to set the standard for providing psychological support and solutions for Trust & Safety professionals and Content Moderators worldwide.
Revolutionary ZAP Certification
The ZAP Certification program is an unparalleled training initiative designed specifically for mental health professionals working with the Trust & Safety sector. This certification equips practitioners with in-depth knowledge and specialized skills to address the unique challenges faced by Content Moderators, ensuring they receive the best possible support. This CPD Group accredited certification provides mental health professionals with an in-depth introduction to the Trust & Safety space and explores how best to provide psychological health and wellbeing interventions.
Beyond Graphic Content White Paper
Much of what is written about content moderation and Trust & Safety focuses on egregious content and how to support people who are reviewing this content every day. But for many Content Moderators, they support non-egregious content workflows, which includes content like SPAM, ads moderation, hacked accounts and identity verification, and copyright infringement. The need to protect these Content Moderators is as important as their colleagues working in egregious queues. Dr Michelle Teo, Zevo Health’s Clinical Director, has written a new white paper which looks at the major elements that need to be considered for non-egregious Content Moderators. You can read it here.
Cultural & Geographical Context in Mental Health Interventions White Paper
Zevo’s commitment to a global yet culturally sensitive approach underpins our strategy. Zevo Health delivers tailored wellbeing solutions that respect and integrate the cultural nuances of each region we operate in. This ensures that our services are not only effective but also relevant and respectful of local customs and values. This is especially important in regions and countries where mental health is seen as a taboo and not spoken about. Our new white paper entitled Cultural & Geographical Context in Mental Health Interventions shares evidence-based research based, elucidating what works best dependent on cultural background or group affiliation, and showcases some examples from interventions that Zevo Health has tailored to these populations’ needs. You can read it here.
Meaningful Measurement Report
Zevo Health is releasing new research which looks at an alternative way to measure moderator wellbeing. This white paper explores the current methodologies for measuring the wellbeing of Content Moderators, identifies gaps in these methodologies, and proposes innovative approaches to improve these measurements. A call to action is made for academia and researchers, wellbeing departments, and professionals across the industry who are invested in protecting content moderation teams’ psychological health and wellbeing. You can read it here.
Pioneering Wellbeing Research
In partnership with our incredible customers, we are at the forefront of research in wellbeing measurement. Our funding and collaboration efforts are directed towards developing innovative assessment tools that benefit not only individual content moderators but entire Trust & Safety organizations. These groundbreaking measures will set new benchmarks for wellbeing in the industry.
A Word From Our Clinical Director
“TrustCon is the cornerstone of the Trust & Safety calendar, and we are delighted to be launching these new initiatives here. We are dedicated to innovation in all areas of psychological health and wellbeing for Content Moderators, the wider Trust & Safety teams, and the entire organization,” commented Dr Michelle Teo, Clinical Director, Zevo Health. “We work with some of the world’s largest Trust & Safety departments and providers. Our customers believe that providing for the wellbeing of the people responsible for the safety of the internet is of the utmost importance. They also recognize that the solution requires a very specialized, evidence-based approach which has been developed specifically for the type of experiences Trust & Safety people experience every day. I am excited to spend time with this community and share our innovations from the past 12 months.”
About Us
Zevo empowers the psychological health and safety of content moderation teams by providing a clinically backed, world-class ecosystem of human intervention, best practice, and technology. We work with some of the world’s best companies providing wellbeing solutions to Content Moderators and other members of Trust and Safety teams. We have interventions for each part of a Content Moderator’s career – from recruitment and onboarding to ongoing therapeutic solutions and even leaver support. We align our solutions to this industry’s reactive nature by adapting and scaling the implementation of our services globally.
We help our customers reduce the risk around compliance and legislation, as well as increasing individual and team productivity and guiding you to develop a psychologically safe work environment. Zevo provides a wide selection of solutions depending on your industry, your team size, and the nature of the content you deal with. We have dedicated workflow interventions for egregious, highly egregious, and non-egregious content. Our solutions support people throughout the organization, the Trust and Safety support team (including HR, policy and more), as well as individual Content Moderators.
For media inquiries, please contact:
Tara O’Sullivan, Chief Marketing Officer
Tara@zevohealth.com or +353 87 6949887
