About this Webinar

Date: Thursday, 28th of November, 4:00pm GMT
Speakers: Dr. Pamela Lennon, Senior Wellbeing Consultant and Laura Vannicola, Clinical Programme Lead at Zevo Health

This webinar will explore some of the role-dependant challenges of Trust and Safety work. Moderators, for example, may often experience higher workloads, or rigorous performance standards and with greater exposure to graphic content. The consequence may include hypervigilance, emotional overload, or detachment as coping strategies to do their work. While support functions such as Policy, Escalations or QA may experience cognitive overload and fatigue navigating high volumes text, or increased stress due to low job control relying on external support from other departments, law enforcement and sometimes even dealing with the ‘worst-case’ egregious cases. Also, people leaders need top management skills to support their teams wellbeing, so they can understand not only the risks but also how best to support their teams and themselves when incidents and escalations do occur. Any of these roles can also be at risk of distorted worldviews viewing the dark side of humanity on a daily basis.

This webinar will be helpful for anyone working in T&S, including HR and Leadership, to explore psychological and systemic interventions that help preserve mental and emotional integrity, from ensuring flexibility, recovery and reducing exposure to providing a holistic and tailored wellbeing program.

Key takeaways:

  • Wellbeing supports should be tailored to the needs of different roles in Trust and Safety.
  • Common challenges are experienced by moderators and it’s important to understand the type of support needed, dependant on industry (i.e. dating sites, gaming, social media).
  • The unique demands of working in support functions (i.e. Policy, Projects or QA).
  • How People Leaders can support themselves and their teams.
  • Key tips to support workers in all roles, from work design to specific psychological interventions.

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