Trust & Safety Wellbeing Glossary

Artificial Intelligence (AI) and mental health are two distinct yet interconnected areas of study. AI is a broad term that encompasses various technologies, including machine learning, natural language processing, and robotics.

Anxiety is a feeling of worry, nervousness, or unease about something with an uncertain outcome.

Artificial Intelligence (AI) in content moderation involves employing machine learning algorithms and other AI technologies to analyze and manage digital content.

Automated moderation is a technological approach to managing and controlling user-generated content on digital platforms. It is critical to ensuring trust, safety, and content moderation in online communities.

Behaviour therapy (also known as behavioural psychotherapy) is a type of psychotherapy that uses techniques derived from behaviourism and/or cognitive psychology.

Burnout is a state of chronic physical and emotional exhaustion often accompanied by cynicism, detachment, and a sense of ineffectiveness and lack of accomplishment.

The Children’s Online Privacy Protection Act (COPPA) is a United States federal law enacted by Congress in 1998 to address concerns about the online privacy of children under the age of 13.

Cognitive behavioral therapy is a proven psychosocial intervention that helps patients with depression and anxiety disorders.

Content Moderation is an essential process in the digital world. It involves monitoring and applying predefined rules and guidelines to user-generated content (UGC) to determine what is acceptable and what is not.

A Content Moderator, also known as a community moderator or social media moderator, is a professional who oversees, manages, and moderates the content published on a platform.

Counseling is a therapeutic process in which a trained professional, known as a counselor, helps an individual or group explore and manage various personal issues.

Crisis intervention refers to the methods used to offer immediate, short-term help to individuals who experience an event that produces emotional, mental, physical, and behavioral distress or problems.

Child Sexual Abuse Material (CSAM) refers to material that visually depicts minors engaged in sexual activity. This includes photographs, videos, digital media, or any other means used to represent children in a sexually explicit manner. It is a grave violation of a child’s rights and is considered a serious criminal offense in most jurisdictions worldwide.

Cyberbullying involves using electronic communication to intimidate or threaten an individual. This form of harassment has escalated with the proliferation of social media and online communication platforms. It presents a significant challenge in trust, safety, and content moderation.

Artificially created video or audio recordings that appear real.

Banning someone from online platforms for guideline violations.

Responsible, ethical, and safe navigation of the digital world.

Taking a break from using electronic devices or certain media for a period of time is known as a digital detox. Different people may avoid different things during their digital detox, such as checking email and social media accounts.

Ability to use, understand, and critically evaluate digital media.

Digital therapy is the use of digital tools and technologies to support the mental wellbeing and resilience of individuals involved in content moderation. Content Moderators are responsible for reviewing and moderating user-generated content on online platforms, which can often involve exposure to disturbing, violent, or otherwise distressing material.

The optimal state of health and well-being that each individual using technology is able to achieve.

Deliberately spread false information to deceive.

A set of regulations proposed by the EU to create a safer digital space where the fundamental rights of users are protected.

Well-being, or wellbeing, also known as wellness, prudential value or quality of life, refers to what is intrinsically valuable relative to someone. So the well-being of a person is what is ultimately good for this person, what is in the self-interest of this person.

Emotions at work are the way we process emotions that affects our health and wellbeing, including our relationships, work performance, and physical health. How we process our emotions predicts our health and wellbeing. It can affect everything from work, and our relationships, to our physical and psychological health.

Employee engagement is a concept that describes the nature of the relationship between an organization and its employees. Employee engagement is about having a clear understanding of one’s role in an organisation and being focused and energised on where it fits into the company’s objectives.

The overall mental, physical, emotional, and economic health of your employees is the focus of employee wellbeing. Employee wellbeing is influenced by many factors including relationships with colleagues, working culture, and the resources and tools they have access to.

The act of monitoring and controlling content generated by users on online platforms in alignment with moral standards and principles is called ethical content moderation.

Legitimate content mistakenly flagged or removed by moderation systems.

Financial wellness means that you can pay your bills and expenses, manage your debt, weather unexpected financial emergencies and plan for long-term financial goals such as building college funds and saving for retirement.

Harassment refers to creating a hostile, intimidating, or abusive environment through power, control, or intimidation. It involves any unwanted behavior intended to annoy, threaten, or intimidate another person.

Hate speech is a term that refers to language, written or spoken, that offends, threatens, or insults individuals or groups based on attributes such as race, religion, ethnic origin, sexual orientation, disability, or gender.

At its core, impersonation involves pretending to be someone else, often to gain an advantage or cause harm. This act can occur in various contexts, from face-to-face interactions to online platforms.

Machine learning models are algorithms that learn from data and make predictions or decisions autonomously without explicit programming. They form the core of machine learning, allowing systems to interpret data, learn from it, and derive insightful outcomes.

Change management refers to a range of approaches used to prepare, support, and help individuals, teams, and organizations make organizational changes.

The term “Metaverse” has gained significant attention recently, particularly in digital technology and virtual reality. It refers to a collective virtual shared space created by converging virtually enhanced physical reality and physically persistent virtual reality.

Mindful productivity is a state of being in which you are consciously present in what you are doing and managing your mental and emotional states. It is about calmly acknowledging and accepting your feelings and thoughts while engaged in work or creative activities.

Mindfulness is a state of active, open attention on the present. When you’re mindful, you observe your thoughts and feelings from a distance, without judging them good or bad.

Mindfulness for Moderators embodies a unique fusion of mindfulness principles aligned with the critical roles and responsibilities inherent in online content moderation.

Misinformation is any false or inaccurate information shared or distributed, regardless of intent to mislead. This concept has become particularly significant in the digital era, as the swift spread of information on the web facilitates the rapid dissemination of misinformation.

Natural Language Processing (NLP) tools comprise technologies that facilitate computer computers’ comprehension, interpretation, and generation of human language.

The Online Safety Act is legislation designed to protect internet users from harmful content and online activities. This Act is a significant part of the broader discussion on Trust, safety, and Content Moderation, as it lays down the legal framework for online safety and the responsibilities of various stakeholders in this domain.

Overloading is a term that describes various situations where systems, users, or moderators are overwhelmed. It can involve overloading a platform with content, overloading a user with information, or overloading a moderator with tasks.

Physical wellness is a state of physical health that allows us to do everyday activities without undue fatigue or physical stress.

Psychological safety is a concept that has gained significant traction in organizational behavior and workplace wellbeing. It refers to a shared belief held by team members that the team is safe for interpersonal risk-taking.

Psychosocial hazards refer to elements or aspects of work design, organization, and management and their social and environmental context, which can cause psychological, social, or physical harm. 

Resilience culture building refers to the intentional efforts made within an organization to foster a culture that emphasizes resilience, adaptability, and the ability to thrive in the face of challenges, changes, and uncertainties.

Legal protections for platforms hosting user-generated content.

Allowing users to moderate their own content or communities.

Blackmail using threats to share intimate images for compensation.

Making a user’s content invisible or less prominent without notification.

Stress management for Content Moderators involves developing strategies and practices to help them cope with the unique challenges of reviewing and moderating online content. Content Moderators are responsible for reviewing and moderating online content, which may expose them to disturbing, graphic, or harmful material regularly.

In its simplest form, surveillance is carefully watching someone or something to prevent or detect a crime. While the term has been around for centuries, it has taken on a new level of complexity and significance in the modern world.

Toxic content refers to harmful, offensive, or damaging materials to individuals or groups. This term covers various types of content, such as hate speech, harassment, misinformation, and explicit materials.

Public report detailing a platform’s content moderation efforts.

Trust and Safety is a broad term encompassing a range of practices, policies, and procedures to ensure a safe and trustworthy environment for users, customers, or members of an organization.

Trust and Safety as a practice refers to implementing policies, procedures, and strategies within an organization to ensure that its products, services, and platforms are used in a manner that is safe, secure, and trustworthy for users

User-Generated Content (UGC), sometimes called user-created content, is any form of content developed by the users or consumers of a product’s platform or services.

User-to-user interactions, often abbreviated as U2U, are fundamental to online platforms and communities. They involve user communication or engagement without the platform’s interference or mediation.

Vicarious trauma, also known as secondary traumatic stress, is a term used to describe the profound shift in worldview that occurs in helping professionals, including law enforcement and trauma therapists when they work with customers who have experienced trauma.

The state of being health, happy or comfortable

Wellbeing as a Service (WaaS) represents a forward-thinking approach to enhancing individuals’ overall health and safety, particularly within the workplace.

Blending work and personal responsibilities can be achieved by integrating your work and life. This means that you will be able to work for a designated number of hours, typically 9 to 5, then leave work behind for your remaining personal hours.

Work life balance is the state of equilibrium where you spend equal amounts of time on your work and personal life. Some common reasons that lead to a poor work-life balance include increased responsibilities at work, working longer hours, and sacrificing one’s own health or family obligations in order to meet a deadline.