Introduction
In the world of content moderation, much of the focus is placed on handling egregious content like violence and hate speech. However, non-egregious moderation tasks, such as managing spam, verifying identities, and handling copyright issues, are equally critical to platform integrity. Our latest white paper, “Beyond Graphic Content: The Need for Wellbeing in Non-Egregious Moderation,” explores the unique challenges faced by moderators in these roles and highlights the importance of tailored mental health support. Discover how your organization can enhance the wellbeing and effectiveness of all moderation teams by recognizing and addressing their specific needs.
Key Takeaways
- Unexpected Challenges: Non-egregious moderators can be unexpectedly exposed to harmful content, highlighting the need for psychological support across all moderation workflows.
- AI and Complexity: Advances in AI have increased the complexity of content moderation, particularly in identifying fake or misleading content, necessitating enhanced training and tools for moderators.
- Combating Boredom: The repetitive nature of non-egregious tasks can lead to boredom and a lack of perceived purpose. Finding ways to connect these roles to the broader mission of online safety can improve job satisfaction and mental health.
- Managing Hierarchical Tensions: Perceived hierarchies between egregious and non-egregious moderation roles can create tensions and impact team dynamics. Addressing these disparities is crucial for fostering a supportive work environment.
- Holistic Support Systems: Providing comprehensive mental health support for all moderators, including adjacent roles, is essential for maintaining organizational wellbeing and effectiveness.
Download our white paper to gain insights into supporting the mental health of your content moderation teams and learn actionable strategies for fostering a positive and productive workplace.
