About this Webinar

The rise of generative AI necessitates a renewed focus on moderator wellbeing. With generative AI causing an increase in volume and complexity of content to be moderated, there is a need to enhance wellbeing efforts for Content Moderators to be able to deal with new challenges.

Join Dr. Michelle Teo, Clinical Director for Zevo Health, and Abhijnan Dasgupta, Practice Director, Trust & Safety, Everest Group as they explore the impact of generative AI on moderator wellbeing, including the role it will play in the wellbeing lifecycle, and discuss the future of wellbeing in Trust and Safety.

Key Takeaways:

  • How does genAI exemplify the need for T&S wellbeing services?
  • In which areas can AI help with moderator wellbeing?
  • What is the future of moderator wellbeing?

Who Should Attend? 

  • Chief wellbeing officers
  • T&S lead / content moderation lead of service providers and enterprises
  • T&S solution/practice lead of service providers and enterprises
  • Global sourcing managers
  • Outsourcing and procurement managers
  • Senior marketing executives
  • IT/BPO strategy leader

Meet Abhijnan Dasgupta

Abhijnan Dasgupta is a Practice Director on the Business Process Services team and manages Everest Group’s Trust and Safety (T&S) outsourcing offerings. Leveraging his significant consulting and research experience, he has advised many global service providers and enterprises on digital transformation, cost transformation, product strategy, and go-to-market strategy. He also has significant experience in advising clients on M&A and sell-off deals and post-deal engagements.

He has authored industry reports on content moderation and white papers on 5G technologies, and drives thought leadership pieces across the T&S space for the firm. Prior to joining Everest Group, Abhijnan worked as a Senior Consultant with EY-Parthenon. He holds an MBA in Finance and Operations from Management Development Institute, Gurgaon.

Watch the recording below