About this Webinar

Date: Thursday, 23rd of January, 4:00pm GMT
Speakers: Dr. Pamela Lennon, Senior Wellbeing Consultant and Tara O’Sullivan, COO of Zevo Health.

The content moderation industry continues to prioritize workforce wellbeing, with 2024 marking significant progress in addressing mental health challenges through innovative, systemic solutions.

Join Dr. Pamela Lennon, Senior Wellbeing Consultant, and Tara O’Sullivan, COO of Zevo Health, as they discuss key advancements and the future of moderator resilience in 2025.

Key takeaways:

  • Systemic Solutions: Companies are shifting from individual-level interventions to structural changes, such as refining processes, improving management practices, and addressing understaffing for long-term psychological health and job satisfaction.
  • Enhanced Wellbeing Programs: Tailored strategies now include resilience training during recruitment, ongoing mental health assessments, and transparency about emotional risks, reducing burnout and improving performance.
  • Technology Integration: AI and machine learning are helping flag harmful content, reducing exposure for human reviewers and streamlining workflows through content triaging.
  • Workplace Redesign: Companies are enhancing physical and virtual workspaces with break areas, flexible arrangements, and mental health resources to support wellbeing.
  • Ongoing Challenges: Moderators face stress from “moderate-severity” content, workload pressures, and ambiguous guidelines, underscoring the need for clearer policies and sustainable workflows.

While progress has been made, balancing operational efficiency with moderator mental health remains an evolving challenge.

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